Application Managed Services
AnchorPoint Technologies provides flexibility and customized engagement models to ensure enterprises get the best from their applications
- Assessment To Understand Your Needs And Challenges.
- Identification Gaps, Issues And Wishes
- Identification Of Module/Functional Coverage
- Identification Of Project Management, Risk Management, Metrics, KPIs Etc.
Onboarding To AMS
- Establish An Engagement Model And Project Organization
- Establish ITIL Based Business Process To Manage Incidents, Services Request And Change Request Etc.
- Establish Metrics And Measurements
- Study Of Existing Documentations
- Knowledge Transfer From Incumbent Team
- Reverse Knowledge Transfers
- Update System Landscape Documents
- Provide AMS Services Which Is Meeting The SLAs For Response/Resolutions More Than 98% Of Time.
- High System Availability
- Well Managed Demands And Stake Holder Satisfaction.
- High Level Of Application Governance
- Continuous Process Improvements.
- High ROI Developments/Enhancements,
- Using System To Enhance Quality Of Decision And Business Controls.
What it means for the business
Our AMS Services leads to non-disruptive changes and predictable deliveries
Usage of knowledge managements, change management and ITIL based practices leads reduced operating costs
Our AMS Service have in build mechanism to ensure policies towards application changes and authorizations are fully adhered to.
Our AMS practices ensure that system innovations are encouraged and handled effectively.